Dell

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Dell, Inc.
Founded 1984
Headquarters Round Rock, TX, USA
Subsidiaries Alienware (since 2006),
Wyse (since 2012)
Website http://www.dell.com/


Dell, Inc. is a large multinational company headquartered in Round Rock, Texas.

From his early beginnings in the computer trade operating in 1984 under the company name PC's Limited<ref>Pinterest - Michael Dell with an early model of a PC's Limited computer</ref> while a student of the University of Texas in Austin, Founder, Chairman & CEO Michael Dell had a clear idea how to go ahead and deal with the major players in the industry. Since the beginning he played smart recruiting a capable and experienced team of people that would turn a small business dedicated to assemble and sell IBM-PC compatible computers from stock parts <ref>Wayback machine - About Dell - History of Dell. Euro.dell.com</ref> into a medium sized firm, then eventually into a billion-dollar enterprise.<ref>Mhhe.com - Dell Computer Corporation Online Case.</ref>

In 1987 the company changed names to Dell Computer Corporation and began expanding globally, then only a year later went public. By 1992, Michael Dell became the youngest CEO of a Fortune 500 company ever.<ref>NPR - Michael Dell. National Press Club Summary. June 8, 2008</ref>

While Dell didn't focus originally on the consumer market, this changed when the company's Internet site opened in 1996 and began taking orders. At a time when its competitors were offering fixed systems at lower prices, Dell found its way among the more technically-inclined individuals who preferred the convenience of buying direct a PC that they get customized to their own needs and have at home in a fews days, even if they had to pay extra.

Dell kept growing until 2004 despite several industry slumps while gaining market share from competitors at a time when rival PC vendors were struggling to survive. Even the resulting Hewlett Packard after its merger with Compaq only remained the largest PC manufacturer temporarily, as Dell regained the lead by growing the fastest in the early 2000s.<ref>Bloomberg BusinessWeek - What you don't know about Dell</ref>

In 2003 the company was rebranded as just "Dell, Inc." as it had already expanded its product line beyond computers to include TV sets, handhelds, digital audio players and printers.

In 2004, Michael Dell resigned as CEO while rataining the position of Chairman<ref>secdatabase.com - Dell Inc, Form DEF 14A, Filing Date May 27, 2004</ref>, handing the CEO title to Kevin Rollins but still acting as a de facto co-CEO. Among the changes introduced by Rollins there would be the acquisition of Alienware<ref>secdatabase.com - Dell Inc, Form 8-K, Current Report, Filing Date Mar 23, 2006</ref>, which would be run as a separate entity but still provide Dell with access to new items, such as AMD microprocessors.

The decline[edit | edit source]

By mid 2006, sales growth had slowed considerably and the company stock traded 40% down from July 2005, its best period following the post-dotcom era.<ref>The New York Times - Falling short of A+</ref><ref>CNet News - Dell revamps product group, adds executives</ref> Dell's approach to keep expenses down -which involved, amongst other tricks, manufacturing its products close to its customers and minimizing inventory costs- became moot due to structural changes in the industry and the mature PC industry. Not only competitors such as Hewlett-Packard and Acer made their PC manufacturing process operations more efficient to match Dell, but Dell's previous key advantages became a double edged sword. For instance, the laptop segment had become the fastest-growing of the PC market, but Dell produced low-cost notebooks in China like other PC manufacturers which eliminated Dell's manufacturing cost advantages, plus Dell's reliance on Internet sales meant that it missed out on growing notebook sales in big box stores. On the other hand, Dell had long stuck by its direct sales model, however consumers had become the main drivers of PC sales in recent years, yet there had a decline in consumers purchasing PCs through the Web or on the phone, as increasing numbers were visiting consumer electronics retail stores to try out the devices first, again something that worked against Dell's approach.<ref>The New York Times - Falling short of A+</ref> Lagging behind in the innovation front <ref>Fortune - Michael Dell's dilemma</ref><ref>Director.co.uk - Michael Dell - Dell</ref><ref>BusinessWeek - The decline of innovation</ref> and failing to sucessfully adapt and gain a profitable share following the new trends<ref>BusinessWeek - Dell vs. The Dell way</ref>, plus Dell's reputation for poor customer service since 2002 coming under scrutiny on the web<ref>Houston Chronicle - Hey, Dell: Are you listening?</ref>, coupled with criticism that Dell was using faulty components<ref>The New York Times - In suit over faulty computers, window to Dell's fall</ref> for its PCs finally led to the inevitable despite Dell's efforts to revert the situation. On February 5, 2013 Dell announced a buyout deal whereby Michael Dell and Silver Lake Partners would buy the public shares as part of the largest leveraged buyout backed by private equity since the 2007 financial crisis<ref>The New York Times - Dell's record-breaking buyout</ref>, and also the largest technology buyout ever.

Dell facilities[edit | edit source]

Dell's headquarters is located in Round Rock, Texas, though it previously had its headquarters in the Arboretum complex in northern Austin, Texas.<ref>Austin American-Statesman - Dell chief disbands project</ref><ref>PC Magazine - Address reference</ref> Dell facilities in the United States are located in Austin, Texas; Plano, Texas; Nashua, New Hampshire; Nashville, Tennessee<ref>Nashville Business Journal - Dell cuts workers in Tennessee</ref>; Oklahoma City, Oklahoma<ref>Facebook - Dell OKC Campus</ref>; Peoria, Illinois<ref>manta.com - Dell services contact info in Peoria, Illinois</ref>; Hillsboro, Oregon (Portland area)<ref>hoursguide.com - Dell in Hillsboro, OR</ref>; Winston-Salem, North Carolina<ref>mywinston-salem.com - Winston-Salem Dell plant closing</ref>; Eden Prairie, Minnesota (Dell Compellent)<ref>LinkedIn - Contact info for Dell Compellent</ref>; Bowling Green, Kentucky; Lincoln, Nebraska<ref>jobs.dell.com - Jobs at Dell in Lincoln, Nebraska</ref>; and Miami, Florida. Facilities located abroad include Penang, Malaysia<ref>Youtube - Promo video</ref>; Xiamen, China<ref>Bloomberg Business - Dell company in China</ref>; Bracknell, UK; Manila, Philippines<ref>app.dell.com - Dell locations corporate web site</ref>; Chennai, India<ref>eetindia.co.in - EET India article on Dell</ref>; Hyderabad, India; Noida, India; Hortolandia and Porto Alegre, Brazil; Bratislava, Slovakia; Łódź, Poland; Panama City in Panama; Dublin and Limerick, Ireland<ref>Limerick Post - Dell to migrate 1,900 Limerick jobs to Lodz</ref>; and Casablanca, Morocco<ref>aufait.ma - Dell opening new facility in Casablanca, Morocco (french)</ref>, though the US and India are the only countries that have all Dell's business functions and provide support globally.

Products[edit | edit source]

Dating[edit | edit source]

Dell peripherals can be dated from the Dell label supplied. With mice and other smaller items, this label is on the packaging, but with keyboards, a second label is also affixed to the item itself, allowing it to be dated once the packaging is discarded.

References[edit | edit source]

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